We at Cellular Solutions deeply value our employees. Without each individual that makes up our wonderful specialist teams, we would not be able to deliver the outstanding service that we promise our customers.

We have several roles and teams across our business, all of which are vital to our success. These include the Customer Care Team, Sales and Business Development Team, Back Office and Support Team, Marketing and Operations. All of which work together to grow and develop our business.

We encourage staff development with training, opportunity and two-way feedback. We value our employees’ opinions and ideas, and enjoy improving the operational and commercial direction of the business with everyone involved.

We also love a good company social event as we know that it can’t be all business all of the time! Past events have included charity gardening days at a local childrens hospice, the yearly Christmas do, paintballing, go-karting, charity cycle rides, picnics and escape room team building.

So if you are interested in a rewarding job, where you’ll never be bored, always be challenged, you’ll meet great new friends and join the Cellular Solutions family then send your CV to recruitment@cellularsol.co.uk Our current opportunities are below –

Customer Care Specialist

The role

We are looking for a full time administrator/ customer care specialist to work within our busy Support Team that interfaces with our clients, our suppliers and our Account Managers. There is a fair amount of customer services work involved in the role although compared to traditional customer service work, telephone calls represent a lesser proportion of the overall time (e.g. you may handle perhaps 15 - 20 calls per day).

You will be joining an existing team of 11 people managing our client's mobile and fixed line transfers and the associated administration, which includes mobile phone repairs, contract completion, customer queries on their handsets and mobile phone accounts and bills.
The role is highly varied, challenging, requires you take on early responsibility and to be hard working, energised and efficient by nature. There is plenty of telephone work, emailing, interaction with clients and colleagues. Team work is essential as well as the ability to work independently. The hours are Monday – Thursday 8.30 – 5.30 and Fridays 8.30 – 4.15. No weekend work is ever required.

The person we are looking for

You will be confident and friendly on the telephone making and receiving some calls and happy to use email. You would be able to take on responsibility fast and a fairly quick learner for a busy, enjoyable and varied role. You will be a good communicator and have a desire to better yourself. You would ideally have a basic working knowledge of Microsoft Excel and Word though this is not essential.

It is quite possible that you feel undervalued by your current employer and/ or are looking for fresh challenges, a livelier work environment and/ or wish to take on more responsibility and more involved work.

We employ happy people who work well in a busy environment and enjoy being part of a like minded and happy team. We look for people to be with us for a good period of time and who generally want to progress within the business (e.g. if you intend/ plan to take up a teacher training course or other plans in 8 – 12 months time etc, please do not proceed with your application with us).

Our ethos

The environment is a friendly one which can be very busy at times. We very highly value our staff and look for the office to be one where you will feel comfortable and hopefully find you enjoying your work, developing your abilities and challenging yourself. Each of our team has different skills, abilities and characters that they bring to the "mix" and all are valued. We have a very low staff turnover because most people find the role their most enjoyable to date. There are opportunities to progress.

About Cellular Solutions

Cellular Solutions is a Hove based company operating in the business market for mobile telephony. One of only four companies in the UK to be both O2 Advance and Vodafone Platinum accredited, we are a business specialist with high credibility in the telecoms market.

We are a friendly and young business offering excellence of service to our 800 or so business clients most of whom have 5 to 100 business mobiles.

About the market place

The cellular market for us is much oriented around applying cost savings to business customers and prospects. In effect, each year there is an opportunity to save our clients and prospects money. We have mainly happy and pleasant business clients. They rarely come in but mainly contact us by telephone and email.

We are extremely respected in the mobile market and the largest supplier of our kind in Sussex.

No background in telecoms or mobiles is required though

The pay

£20,400 basic + incentives - there is never any selling involved at all

Thank you for your interest and good luck with your application should you wish to apply - This email address is being protected from spambots. You need JavaScript enabled to view it.

Business Account Manager

Sorry, we are not currently recruiting for this position