To ensure you receive a response in the fastest possible time please send your queries to the following email address rather than specific staff member.
- Sending a request or query to this email address will generate a case and case reference number which will be passed to a member of our support team. Generating this case number is an official way of logging your query so that the process of resolving it can start.
- You will then receive an initial email from one of our Customer Care Specialists to notify you they have opened the case and give you your case reference number.
- Your assigned Customer Care Specialist will update you again within 24 hours and resolve the issue as quickly as possible.
Please be aware that account managers spend several days out of the office. They continue to respond to customer emails as quickly as possible; however, delays can occur if the account manager is driving or attending meetings.