FIXED SERVICES

VOICE

Calls and Line Rentals

It’s easy to save money on your business landline costs. Make the hassle free switch to Cellular Solutions and start saving on your calls and line rentals. We can install or take over your business telephone lines to offer reduced call charges, consolidated billing and enhanced customer service unrivalled by Tier 1 providers.

As we are a completely independent reseller, no issues of hierarchy or ownership exist in our business, so instead of being one customer among millions; you are guaranteed a much more personal service.

On top of this, our unique business model also ensures that you can benefit from other products and services alongside your calls and lines at the most competitive pricing. We will then combine all of this onto one, simple monthly bill – with full cost breakdown if required.

Why Switch?

    • Much lower business line rental than with BT
    • Competitive, tailored and flexible tariffs suited to your business needs
    • Retain your existing phone numbers
    • It’s easy to move – no site visits and no hassle
    • One bill for your calls and line rentals and one point of contact for both mobiles and landlines

IP Voice Solutions

The move from traditional ISDN and analogue lines is inevitable, as BT have already indicated that these services will be withdrawn by 2025 latest, so businesses will have the choice of replacing these services with either SIP trunks or a hosted IP telephony solution. Cellular Solutions is ideally placed to support and advise you as to which way forward is most suitable for your business.

SIP Trunks

We provide SIP through Gamma Telecom, the UK’s leading provider in business IP telephony. It is a more flexible and lower cost alternative to ISDN for inbound and outbound calls. A SIP Trunk connects your PBX to the Public Telephone Network via an internet connection, be that a leased line or broadband.

Thousands of UK businesses enjoy the benefits of SIP Trunking and this alone is testimony to the reliability of SIP. For added reassurance, you can use SIP in conjunction with ISDN to ensure a smooth transition. Our SIP service is second to none due to the Gamma national network with advanced monitoring and diagnostic tools they are able to identify and fix issues faster.

Disaster recovery is a hot topic for many businesses and SIP Trunking is usually at the top of the list. Should the worst happen, you can minimise disruption by automatically diverting call traffic to another location or telephone number.

Why SIP?

    • Save money on your line rentals
    • Flexibility to scale up and down when needed
    • Built in business continuity and Disaster Recovery
    • Gives you more control of where your calls are delivered

Inbound

Cellular Solutions inbound call solutions allow clients to take control of their incoming calls to ensure calls are answered quickly, efficiently and by people with the right skills to handle the call.

We are able to provide inbound functionality on Non-Geographic numbers (0800, 0845, 0844, 0871 etc) Geographic numbers and International numbers. We can provide brand new numbers or take over existing numbers from other telecom providers.

It gives you instant call management and control, is really easy to use via an online portal and can be used with any number, anywhere from any device.

Why Inbound?

    • Create a Nationwide presence
    • Improving Business Continuity
    • Route calls to the correct site or department
    • Recording incoming calls
    • Generate revenue from incoming calls
    • Monitor the effectiveness of marketing campaigns
    • Collate statistics on incoming call handling

Microsoft Teams Direct routing

Microsoft Teams – Direct Routing is a solution available to Office 365 and Microsoft 365 customers who wish to use Cellular Solutions to enable their users to make and receive calls in Microsoft Teams. Gamma operates a cloud model, whereby Microsoft-certified SBCs (Session Border Controllers) are deployed as a bespoke architecture within their network to enable voice through Microsoft Phone System. The service provides VoIP connectivity for Phone System, allowing inbound and outbound telephony through Gamma’s network.

Why Teams?

    • More cost effective (vs Phone System & Microsoft Calling Plans)
    • Cloud-based solution with no expensive initial outlay as there’s no need for traditional hardware
    • Consistently reliable call quality
    • Higher availability / carrier-class resilience & scalability
    • Triplicate 10GB interconnects into Azure (Microsoft), Certified SBC’s
    • Ease of transition (from traditional on-premise phone system)
    • Cellular Solutions Network Services Support Structure

Hosted IP Telephony

We provide a hosted VoIP solution called Horizon provided by Gamma Telecom. It is a complete business communications service that provides an extensive range of telephony capabilities via an easy-to-use web portal.

It allows your employees to manage their calls easily and effectively maximising productivity and takes some of the burden away from your IT team. Local administrators can manage and configure the system to your business needs.

The Horizon platform is constantly evolving and you get new features, upgrades and optional integrations with third party applications as soon as they are released. It is truly future proof.

With built in disaster recovery you can minimise damage in the face of adversity and keep your business running. You can access it anywhere in the world as long as you have an internet connection – work becomes something you do, not a place you go to.

Why Hosted?

    • No more expensive maintenance costs
    • Freedom and flexibility to make changes when needed
    • Minimal capital outlay
    • Save money
    • Disaster recovery / business continuity as standard

For more information on Horizon and it’s many benefits, please take a look at this short video:

WHAT OUR CUSTOMERS SAY

Nicolae Nechifor – Support Services Manager

There are endless telecom solution suppliers out there – but Cellular Solutions are nothing short of the best I have had the pleasure of working with. From account management, technical support and continuous service improvement with our ever-changing business requirements, this team has always delivered beyond my expectations. This has enabled me to spend more time focusing on internal projects and the business has been able to operate more efficiently and effectively, with the solutions supplied by Cellular Solutions.

Justina Churchman – Administrator

I always receive a high level of service and support from Cellular Solutions. The response time is great and the team is very knowledgeable and happy to help!

Nick Baldwin – Director

Cellular Solutions a is a great supplier, all of your team offers first class customer service which is of great importance to Baldwin Boxall. They are always happy to go that extra mile if there is a query to resolve and keep us up to date at all times.

Charlie Pusey – Technical Operations Manager

Great service on all levels from existing account management, through new product demos to support queries. I don’t think I could have asked for anything better from a supplier

Dil Hayre – IT Manager

Cellular Solution’s Business Account Managers are amongst the best I have worked with. They arrange regular review meetings which helps the customer take a more granular look at their monthly spend. The real plus side is that the Account manager will then suggest ways of how that spend can be managed and offer options that may even help to reduce costs. Their enthusiasm at working towards their clients best interests is key to what I think makes an excellent service.

Nicola Taylor – Office & HR Manager

After meeting with Cellular Solutions I realised the value they could bring to both me as the manager of our mobile phone contract but also my colleagues. They made the process of switching not just company but networks very easy, there were no issues or concerns at all. By working with Cellular Solutions I now have a much better understanding of costs – with regular meetings suggestions can be made as to how we as a company can save money and better utilise all the services available to us, something that never happened before. If I do need advice or assistance somebody is always there to help. I have no hesitation in recommending Cellular Solutions.

Andy Coughlin

It’s knowing that when I call for support, I’m going to get through to someone, and get help. I know that the guys at Cellular are going to be polite and pleasant to deal with and that they want to help me. They take total ownership of the issue until its resolution.

Helen Martin – Project Manager

Beyond fantastic – It is a relief and a wonderful surprise to be dealing with a supplier who actually delivers on what they promise.

Sarah reduced our bills by 52% in the first year and, unasked, has reduced them by a further 11% this year by proactively monitoring our account usage and has consistently kept our bills low and ensured we are aware of, and have the ability to change, anything that is causing excess call charges.

We have since moved our fixed lines to Cellular Solutions for further cost savings – It’s great to have all the communications under one reliable umbrella.

Richard Ellis – Group IT Manager

Cellular Solutions has a talent for developing and building relationships, enabling them to consistently deliver exemplary levels of service, and with the upgraded leased line internet circuit, they have future proofed our business against anticipated increases in the demand for bandwidth”. “I would have no hesitation in advising that anyone looking to review their existing telecoms system, speak with the team at Cellular Solutions who will I am sure be pleased to assist. I find it difficult to see how they could improve their service – but they will probably surprise me again on this front! It makes life very easy for me when I am called by potential competitive supplier to advise them that I have no intention of moving at present.

Neil Swan – Sales Director

Cellular Solutions just keeps an eye on the account and makes sure it works for us. So it’s useful and saved me having to do a huge job. It’s taken away a concern and a worry which is nice, it just ticks over.
It’s always been useful that we have had someone to come and visit, and they lay out what our usage is and highlight where there is unusual usage. This enables me to follow that up with the relevant individuals.
I still get calls from prospective suppliers that want our business every couple of months and I always tell them I am very happy with my current provider.

Chris Ellard – Commercial Director
regular customer

ILG have been with Cellular Solutions since 2000. During this time we have enjoyed considerable growth and have also employed a strong acquisition strategy which has involved the integration of two new businesses and required some significant changes to our telecoms account. Our Account Manager has supported us through these changes and advised continuously on best options available to us. We have now streamlined the account and can manage all of our telecoms expenditure with the flexibly and control we require.