FAQs

If your mobile has been lost or stolen you need to contact us as soon as possible so that we can bar the service immediately. We can also replace your SIM card.

If you believe you mobile has become blocked you may be asked for your PUK code (personal unblocking key). If you enter your PIN code incorrectly 3 times it will block your mobile and will not allow you to make/receive calls or texts. Please call into our Support team and we will be able to retrieve the PUK code for you from the network which will allow you to re set a new PIN.

Please try and do a hard reset on your phone to re register the device with the network. To do this follow these steps:

1 Take the battery out of the phone while the handset is still on.

2 Take out the sim and turn the phone back on without the sim inside the handset.

3 Put the sim back in the handset and turn on again.

4 If the problem persists please call our Support team on 01273 424220.

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• If you are on Vodafone, go to your handset (main screen) dial **61*121*11*(enter here how many seconds you wish for the call to ring before diverting to voicemail i.e 30)#


• If you are on O2, go to your handset (main screen) dial **61*901*11*(enter here how many seconds you wish for the call to ring before diverting to voicemail i.e 30)#

The device may not have the MMS settings stored. Please call into our support team who can get these sent to your handset via a text message. Please provide us with your mobile number and make and model of your handset.

At Cellular Solutions we offer a handset repair service to all of our customers.  

If you have a handset that you wish to have repaired please send an email to the support team  with the handset IMEI (15 digit serial number in the back of the handset under the battery), make, model and fault. We will then be able to check the handset warranty for you and provide you with a repair booking form.

Please then forward your faulty device along with the repair booking form to:

Handset Repairs
Cellular Solutions
Solutions House
Knoll Business Park
Old Shoreham Road
Hove
BN3 7GS

The networks quote 24-48 working hours to ensure all tariff and network amendments are made before you start using data on your device. This ensures that all your data usage is included in your newly allocated bundle and you don’t accrue any unwanted charges. It is always recommended that you wait to receive confirmation from our support team that your request has been completed before you start to use your data services. 

• To active your O2 voicemail dial 1750 from the

• To activate your Vodafone voicemail dial 1211 from your handset

• For O2, Dial 901, Press * for greetings and mailbox settings and then 3 , Follow the prompts.

• For Vodafone,  call 21212 and follow the prompts

• Vodafone – Dial 121 to get to the main Voicemail menu. Go to option 4 for Mailbox settings, you can change your alerts & notifications here.

• O2 – Dial 901 to get to the main Voicemail menu.  Press * for greetings and a mailbox settings, followed by 4 and following the prompts.

• For Blackberry Internet Solution please register your handset at the following websites:

• O2                  www.o2email.co.uk
• Vodafone        www.mobileemail.vodafone.net

Yes – but you need to ensure you are using a suitable handset.

Please call our support team on 01273 424220 to check your handset is able to be used in the country you are travelling in.

Please call our support team and we will contact the network directly for you to ensure this is removed.

• Vodafone – you will need to set up a security code before you travel. To do this call 121 and follow the instructions by pressing 1, then 4, then 2. You will be prompted for this when you call your voicemail abroad retrieve any messages.

• O2 – Dial 1780 to receive your personal Voicemail retrieval number. It's a good idea to save your Voicemail retrieval number for future reference.

Both O2 and Vodafone have various roaming options.  To find out if we could make using your mobile abroad cheaper get in touch with an account manager through live chat.

Yes – there are tariff add-ons available to you. Please contact us for further advice and information on 01273 424220 or email customersupport@cellularsol.co.uk

Yes – where the GPRS or 3G networks are available at your intended destination. There may also be a tariff add-on that can reduce your costs while you travel. Please contact us for further advice and information on 01273 424220 or email customersupport@cellularsol.co.uk

Go to one of the links below depending on your network -

www.o2email.co.uk

www.mobileemail.vodafone.net

If using BES your handset will need to be registered on your Exchange Server to allow you to receive your emails and sync your contacts, tasks and address book.

                        Complete the following steps to set the activation password:

1. Log in to the BlackBerry Enterprise Server and open BlackBerry    Manager.
   1. Select the Server Name from the left side.
   2. Select the Users tab.
   3. Highlight the BlackBerry device user that you want to activate.
   4. Expand the Service Access menu and select Set Activation Password.
   5. Set a password for the BlackBerry device user and click OK.

To initiate the enterprise activation process, BlackBerry device users must perform the following tasks:

1. On the BlackBerry device Home screen, click Enterprise Activation. OR
   Click Options > Advanced Options > Enterprise Activation.

      Type the email address and enterprise activation password. The password is set by the BlackBerry Enterprise Server administrator. Select the Activate option to begin the process.

Please contact our support team with your mobile number so we can double check that the line is correctly provisioned for Blackberry use.

Once this has been checked you will then need to perform a hard reset on your handset. This will act as a reboot for the handset and tends to iron out any glitches at network level.

If this does not work, please contact us for further assistance with as much information as possible (the mobile number, IMEI and PIN, the Blackberry model and any error messages that are appearing).

• Connect your device to your desktop Manager on your PC. If your device is connected with BES server then you need to turn off wireless synchronization. To do so go to Address Book -> click Menu -> Options -> Wireless Synchronization: No -> click Menu and Save the changes.

• Click on the Synchronize button on Desktop Manager -> Click on Configuration Tab then click on Configure Synchronization -> Click on Choose under Address Book (on the right side of the pop up window) -> Click on you organizer apps (like, MS outlook, Lotus notes etc) -> Select desired apps -> select Synchronization radio button and click OK twicego back to Synchronize tab ->click on Synchronize Now

In order to transfer from one device to another just use the device switch wizard in blackberry desktop manager.