FAQs > Going Abroad Queries

Q. ​Can I use my handset abroad?

Yes – but you need to ensure your line doesn’t have a default international / roaming bars applied to it.

Please call our support team on 01273 424220 and we will contact the network directly to ensure this is removed for you.

Q. ​How do I retrieve voicemail abroad?

Vodafone – you will need to set up a security code before you travel. To do this simply call 121 and follow the instructions by pressing 1, then 4, then 2. You will be prompted for this when you call your voicemail abroad retrieve any messages.

O2 – Dial 1780 to receive your personal Voicemail retrieval number. It's a good idea to save your Voicemail retrieval number for future reference.

Q. ​Are there options available to make my calls cheaper abroad?

Both O2 and Vodafone have various roaming options. Please contact us for further advice and information on 01273 424220 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Q. Can I use Data abroad for emails and/or internet browsing?

Yes – As long as there are data networks available at your intended destination. There may also be a tariff add-on that can reduce your costs while you travel. Please contact us for further advice and information on 01273 424220 or email This email address is being protected from spambots. You need JavaScript enabled to view it.